The Undeniable Ruth Rotating Header Image

Cameos

How Networking Works

When I started law school, the career services office often spoke about the value of networking, but no one really went into the nuts and bolts of how to do it. Many of my peers had little or no professional experience, so they tried to network as best they could but often made blunders, like showing up at networking events with resumes in hand expecting to get a job interview or a job offer. They weren’t taught that networking is about creating and maintaining a professional network. It’s a continuous process, not an event.

I want to share a recent experience that shows how networking works for me.

Stepping Stones by oatsy40 from Flickr (Creative Commons License)

Stepping Stones by oatsy40 from Flickr (Creative Commons License)

During the spring semester of my 1L at Arizona State University, the school invited author Ari Kaplan to speak at the school about how to create professional opportunities for yourself. I appreciated the fact that he encouraged people to be interesting and to stand out from the crowd. While he was still talking, I found him on LinkedIn and sent him a request to connect.

I stayed in contact with Ari. He was the person I called when I had a professional development question that I didn’t feel comfortable asking anyone at my law school because I was afraid it would hurt my reputation. Yes, despite being daring and outspoken, I’m very thoughtful about my actions.

I spent my 1L summer with the U.S. Army JAG and I got to sit in on some of the training classes for military police officers. I learned a lot about crimes that they didn’t cover during law school, like solicitation and conspiracy. As a co-founder of Improv AZ, it made me think about the ways we could get arrested just for planning a prank or flash mob.

Ari often speaks about the benefit of creating a professional niche. I sent him an email asking if he thought flash mob law was viable niche for me. He wrote me back that night. He was working on an article on creating a targeted niche for the ABA’s Law Practice Magazine. He said his article as written was dry and he asked if he could use me as an example of someone who is using his suggestions. I was ecstatic. Mark Feldman at Law Practice Magazine loved Ari’s article so much he contacted me to get pictures from Improv AZ’s flash mobs to go with it.

Ari and I regularly keep in touch, and I continue to explore my niche by writing about the legal side of various pranks and flash mobs. Having a blog, especially one with a candid approach made me stand out from my peers and opened the door to many opportunities to be a guest blogger.

Recently, I received an unexpected email from Mark Feldman. He started new venture, Attorney at Work, with his wife Joan Feldman and Merrilyn Astin Tarlton. This site provides practical information and advice on creating a law practice. They thought my writing was “wonderful,” and they invited me to bring my “undeniable Ruth voice” to their site as a monthly writer.

I’m excited to announce that starting this month, I am a contributing writer for Attorney at Work. My monthly posts will focus on the real-world technical side of lawyering.

I never expected an opportunity like this to fall into my lap, and it didn’t happen overnight. This was two years in the making through maintaining relationships, having a regular public presence, and doing consistent good work. That’s networking.

Enhanced by Zemanta

Social Media Policies That Every Company Needs

Kade Dworkin

Last weekend I attended a talk by Kade Dworkin to business students on social media strategies for companies.  Kade seems to have read every book on this topic and knows the heavy hitters in this area.  He suggested that every company have two social media policies.

Social Media Policy for Employees
Is an employee allowed to say who their employer is on their blog?  What about their Twitter profile?  Is there anything wrong with an employee tweeting out, “Grrr…some days I hate my job” or “My clients are making me crazy?”  If there are no rules about what employees can and can’t say online when they’re on their own time, you really can’t get mad at them for what they say, unless there is a blatant violation of client confidentiality or a disclosure of a trade secret.  It’s disturbing that only 29% of employers have social media policies.  Being active on social media sites is part of doing business today, and if you don’t have a social media policy for employees, you’re asking for trouble.

Social Media Crisis Response Policy
I had never heard this before, but it makes perfect sense.  In the past, a company had  more time before a bad review is disseminated via newspapers and word of mouth.  Now, a bad review can be spread across the internet in a matter of minutes.  While a company should hope and work towards providing exceptional goods and services all the time, there will always be individuals who are not happy.  When that happens, it’s critical that the company has a plan in place on how it will respond.  The company should already have action plans for dealing with the worst case scenarios that might occur.  Additionally, Kade suggested that whoever is in charge of social media should have a strong relationship with the company’s legal department to avoid any major missteps.

Recall the fiasco that occurred after Amy’s Baking Company got a bad review on Yelp. The main issue wasn’t that a customer was unhappy, but that the owner did a horrible job responding to the bad review.  It’s hard for an owner to get a bad review about their staff and service, and it’s critical that the response be one that attempts to resolve the problem privately and show that the company is customer-focused.  In this case, the owner’s response caused irreparable harm to their and their restaurant’s reputation.  Many people who read the review and the owner’s response said that they will never patronize that restaurant in the future.  I have never been to Amy’s and now given the choice, I’ll go somewhere else.

Kade also suggested that companies never let an intern be in charge of social media because it’s important that whoever is in charge is someone who can make decisions on the fly to resolve problems.  This should occur within 30 minutes, not in a few days.  A fast and effective response can do as much to bolster a company’s reputation as providing exceptional service.

Enhanced by Zemanta

Appearance on Kade Dworkin’s Meet My Followers

My friend, Kade Dworkin, started a new podcast this month called Meet My Followers.

Kade Dworkin

Each show is a 20-minute interview with one of his followers from Twitter.  I was impressed when I saw that he’s challenging himself to release a new show every weekday morning.  So far he’s had some awesome and interesting guests – including me.

I met Kade in November 2009 when we were both presenters at Ignite Phoenix #5.  He spoke about “The Art of Misusing Stuff,” and my presentation was “Frosting the Law.”  Since then I’ve stayed connected to him and his adventures on Twitter and Facebook.  When he announced that he was starting this podcast and was soliciting guests for it, I immediately said I was in.

Kade asks all of his guests who they follow on Twitter.  I had to gush about some of my favorite people:

  • Lawyerist: @lawyerist, one of my favorite legal blogs
  • Eric Mayer: @ericlmayer, one of the best attorneys and courtroom advocates I’ve ever seen.  He’s new to Twitter, and his blogs are very thought-provoking.
  • Evo Terra: @evo_terra, my friend that I love for his intelligence, humor, and the fact that he just tells it like it is.  I’m also a fan of the occasional guest tweet from @jmoriarty.  Evo’s podcast is one of the highlights of my week.

We also talked about why I decided to go to law school and my aspiration to practice intellectual property and internet law, and to keep the crew at Improv AZ out of jail.  I’m glad that there are people like Kade who work in this area who remind me that there will be plenty of work for a neophyte lawyer in this area after I graduate.  You can listen to my episode of Meet My Followers on iTunes or on the show’s website.

Thank you, Kade for having me on your show.  I had a lot of fun and I look forward to hearing who is going to be on your show next.

Enhanced by Zemanta

Miss Ruth Writes For Other Blogs Too

I’m pretty new to blogging, but I’ve been writing for other blogs besides my own:

Improv AZ – www.improvaz.com

Unchaotic – www.theunchaotic.com

 

And besides writing, I have videos of my solo work on YouTube:

 

And sometimes people like writing about me: